You are not allowed to make calls at this time

SIM card failed on me.  Had a few backup SIM cards. Problem solved.

Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.

I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line.  since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.

however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.

my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.

I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.

Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.