Forum Discussion
You are not allowed to make calls at this time
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that You are not able to make calls at this time. always allowed n...
SIM card failed on me. Had a few backup SIM cards. Problem solved.
Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.
I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line. since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.
however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.
my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.
I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.
Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.
Still having the issue whenever I add Netflix back.
I've been dealing with this issue on my wife's phone for many months, if I call it says something like the person you are dialing cannot accept calls and when she called out, you cannot make calls at this time. I discovered my son's phone was doing the same thing. It wasn't until I found this forum post and seeing to remove Netflix that it solves the issue. I added it back, turned off all family allowance settings and I thought the issue was resolved, my wife tells me she still cannot reliably make calls. I call support and they tried many things, nothing they did worked and I said let's try removing Netflix, she was shocked when that fixed it. She created a ticket to engineering and I got a call two days ago saying that it was fixed but when I added Netflix back the problem was still there.
