Forum Discussion
You are not allowed to make calls at this time
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that You are not able to make calls at this time. always allowed n...
SIM card failed on me. Had a few backup SIM cards. Problem solved.
Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.
I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line. since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.
however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.
my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.
I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.
Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.
This fourm is helpful!
I had the same issue as the others, I had my esim swapped to a physical Sim and still had this issue. Calling 611, Internet, and texting works. I do have Netflix with Family Allowance as well. I think I resolved my issue by CAREFULLY checking each allowance setting for my parental account and seeing l blocked myself from 11pm-6am. I cleared the block and SAVED the settings change. I am able to make calls when I was unable momements before. I checked my son's settings to be blocked for the same time, which is still correct (he is still in school and no need for midnight calls from non-family). I think the issue is not TM network, it is the setting(s) in Family Allowance. In my case, I could not make/receive calls during blocked hours. I am not sure if I accidentally put the block on my own line, but the complex Family Allowance screens could make this accident likely. I hope this helps others!
