Forum Discussion
ZERO service during thunderstorms?
Does anyone else lose service completely every time there’s a bad storm?! I’ve never had this issue with any other provider until T-Mobile (which I didn’t even choose to get, but thanks to them buyin...
i would be interested to see just how far the covering tower is for you guys. many things out there can affect signal especially storms. add onto this the possibility that your servicing tower might be just barely in range of you guys might be the tipping point when a storm rolls through..heck heavy foliage can affect signal..you can have killer signal right up until the leaves start back up on the trees then drop signal because of them. i would contact TMO through one of their social media platforms like Facebook or Twitter (tier 2 support) and ask them to put in a network ticket for you. do you guys have home net by chance? preferably not through TMO since the signal comes from the same tower?
