Forum Discussion
Can I get help?
My grandmother bought an Apple 11 mobile phone on T-mobile mobile in May 2020. At the end of last year, she was sick, old, and her memory was not very good. The mobile phone had not been used for a l...
FanAaron wrote:
The phone number has not been used for a long time. Does it have to be the previous phone number? Isn't the phone number bound to IMEI? Can't you unlock it without a phone number? Even if the phone bill is paid at the end of the contract, can't it?
That doesn’t matter! The account the phone was on must meet the SIM Unlock Policy requirements, which has to be verified through the account it was purchased on.
Política de desbloqueo de SIM | Unlock Your Mobile Wireless Device (t-mobile.com)
Accounts are looked up by phone numbers, not IMEI's. You must be an active T-Mobile customer and meet all of the SIM Unlock Policy requirements for the device to be eligible for it to be SIM unlocked.
Política de desbloqueo de SIM | Unlock Your Mobile Wireless Device (t-mobile.com)
