Forum Discussion
Can I get help?
My grandmother bought an Apple 11 mobile phone on T-mobile mobile in May 2020. At the end of last year, she was sick, old, and her memory was not very good. The mobile phone had not been used for a long time. Some time ago, I plugged in the card and found that it could not be activated. Why? I heard that it needs to be unlocked to activate, right? I called the customer service and said that I needed a mobile phone number account to unlock it, right? Why can someone unlock it by only providing an IMEI number? 352897110834325 Can I unlock this?
FanAaron wrote:
The phone number has not been used for a long time. Does it have to be the previous phone number? Isn't the phone number bound to IMEI? Can't you unlock it without a phone number? Even if the phone bill is paid at the end of the contract, can't it?
That doesn’t matter! The account the phone was on must meet the SIM Unlock Policy requirements, which has to be verified through the account it was purchased on.
Política de desbloqueo de SIM | Unlock Your Mobile Wireless Device (t-mobile.com)
Just to add on your grandmother, the account holder, needs to request the unlock code.
Carriers sell devices SIM locked to their network here in the US. The best place to buy a SIM unlocked iPhone is from the Apple Store.
Thank you very much for your answer! Although my problem has not been solved satisfactorily, you are much better than them. It should be that my grandmother didn't know that there was a lock before. It was T-mobile who deceived her.
If you can't provide the phone number for the account the device was purchased on to Customer Care to verify the SIM Unlock eligibility. Your device can not be SIM unlocked.
Thank you for your reminder. I just checked the white list. Is there any hope?
I can check it through Swappa to make sure it isn't blacklisted but I can't put in a request for it to be SIM unlocked.
Haha! Then you can try my IMEI 352897110834325. Gracias.
FanAaron wrote:
Only a broken mobile phone can't be unlocked. It's not as good as S.
Have a nice day!
Only a broken mobile phone can't be unlocked. It's not as good as S.
Oh, my God! I don't believe in T-mobile anymore. I don't think I will use it again.
