Device Unlock Problem! Reason Code: 19

Agree with the Tmobile executive social media team contact, I contacted them through X (formerly twitter). In my case i was getting a runaround about unlocking my phone for 1 week. Initially told phone was paid off, wait 72 hours for unlock. Then told phone not paid off, so i paid off and waited another 48 hours. Then told needs to be approved by samsung, email sent to samsung by tmobile rep. I contacted the exec social media team on X and the person helped to unlock my phone within 3 hours. This is shocking but in my reading seems like a common issue with tmobile.