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Borisb15
Network Novice
Joined 9 months ago
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Re: Device Unlock Problem! Reason Code: 19
Agree with the Tmobile executive social media team contact, I contacted them through X (formerly twitter). In my case i was getting a runaround about unlocking my phone for 1 week. Initially told phone was paid off, wait 72 hours for unlock. Then told phone not paid off, so i paid off and waited another 48 hours. Then told needs to be approved by samsung, email sent to samsung by tmobile rep. I contacted the exec social media team on X and the person helped to unlock my phone within 3 hours. This is shocking but in my reading seems like a common issue with tmobile.26Visto0likes0ComentariosRe: T-Mobile support cannot unlock Samsung Galaxy S22 Ultra purchased from Samsung
bellarosa wrote: Unbelievable! TMO says Samsung needs to unlock, Samsung says TMO needs to unlock..they can not unlock a provider's phone. I am currently having the same issue. TMO says they sent an email to Samsung to unlock. Did this work for you? I am shocked at the poor service and runaround TMO has provided.2Visto0likes0Comentarios