Forum Discussion
Device Unlock Problem! Reason Code: 19
Here comes the vent. about a month ago I canceled my T-Mobile account which had me and my ex-girlfriend on it I wanted to switch to Mint mobile my girlfriend stayed with T-Mobile but they made her ge...
My guess is that it's the insurance claim and the imei# is not in Tmobile’s data base no matter that they said.
I suggest contacting Tmobile support using messenger on one of Tmobile’s social media platforms like Facebook or Twitter to see if they can help.
Agree with the Tmobile executive social media team contact, I contacted them through X (formerly twitter). In my case i was getting a runaround about unlocking my phone for 1 week. Initially told phone was paid off, wait 72 hours for unlock. Then told phone not paid off, so i paid off and waited another 48 hours. Then told needs to be approved by samsung, email sent to samsung by tmobile rep. I contacted the exec social media team on X and the person helped to unlock my phone within 3 hours. This is shocking but in my reading seems like a common issue with tmobile.
