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T-MWorstEvwr's avatar
T-MWorstEvwr
Newbie Caller
Hace 12 meses

Device Unlock Problem! Reason Code: 19

Here comes the vent. about a month ago I canceled my T-Mobile account which had me and my ex-girlfriend on it I wanted to switch to Mint mobile my girlfriend stayed with T-Mobile but they made her ge...
  • gramps28's avatar
    Hace 12 meses

    My guess is that it's the insurance claim and the imei# is not in Tmobile’s data base no matter that they said.

    I suggest contacting Tmobile support using messenger on one of Tmobile’s social media platforms like Facebook or Twitter to see if they can help.