Forum Discussion
I'm a T mobile customer how do i unlock a metro pcs phone to use on my t mobile account?
I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee??
ANT700Z wrote:
I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee??
If you bought the device from a Metro PCS store. Return it for a refund minus the restocking fee. SIM unlocks for Metro devices must meet all of the Metro by T-Mobile SIM unlock requirements. If you bought the phone second hand or off of a website like Ebay. The original owner would have to request the SIM unlock if their account and the device meets the SIM unlock requirements that Metro by T-Mobile has. You might want to check the sellers return policy to see if they accept returns. If it is an Android device. You can more than likely get it SIM unlocked for a fee through various online SIM unlocking services for a fee or at your local cellphone repair shop for a fee.
T-Mobile executive response rep did help us out before Christmas and we are very happy 😊
ok so not from TMO...or Metro for that matter..purchasing TMO/Metro devices NOT from either of them means you must meet the criteria required from both in order to unlock them..the fact that you purchased them from someone else means nothing..the requirements must be met.
La elegibilidad del dispositivo se determina de la siguiente manera:
- El dispositivo debe ser vendido por T-Mobile.
- El dispositivo no puede estar denunciado como perdido, robado o bloqueado.
- La cuenta asociada con el dispositivo debe estar al día.
- El dispositivo también tiene que cumplir todos los requisitos de desbloqueo para dispositivos con planes pospagados o prepagados que se indican abajo.
Elegibilidad para desbloqueo para dispositivos móviles con planes pospagados
- El dispositivo debe haber estado activo en la red T-Mobile por al menos 40 días en la línea que solicita el desbloqueo.
- Si el dispositivo se financió o arrendó a través de T-Mobile, deben haberse hecho todos los pagos y el dispositivo tiene que estar totalmente saldado.
- Si el dispositivo está asociado con una cuenta cancelada, el saldo de la cuenta debe ser cero.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
Elegibilidad para desbloqueo para dispositivos móviles con planes prepagados
- Deben haber pasado al menos 365 días desde la activación del dispositivo en la red T-Mobile.
- Si el dispositivo se activó hace menos de 365 días, entonces la cuenta prepagada asociada al dispositivo debe haber tenido más de $100 en recargas durante ese período por cada línea activa en la cuenta. Además, deben haber pasado más de 14 días desde que se compró el dispositivo.
- No se deben haber completado más de 2 desbloqueos de dispositivos por línea de servicio en los últimos 12 meses.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
and this is just for TMO..not even the requirements for the Metro side.
National Products Sales in Utah
who did you pay $70 each to for these phones? TMO? Metro? someone from ebay?
GemMeMa wrote:
T-Mobile is currently assisting us in unlocking 2 new metro/tmobile bought phones. We paid about $70 for each phone & have been told they are going to get them activated as they have merged metro. So far it has been 4 days waiting in line & hopefully soon we will get them working. I have faith 🙏 ✨️ 😌 My faith is diminishing FAST!
This is utter deception by both Metro & T-Mobile. They sold these phones without specific labeling to ensure no confusion to the consumers. These phone when powering on come up with the pink T-Mobile logo display. 🙄 unless you know how to find the unlock section the phones do do state they are by Metro. The sealed boxes are the same no needed consumer info. Hence deception pure & simple ugly buisness practices #IMHO Shame on both #Metro & # TMobile.
TMO owns metro..there was no merger..same as in here Metro will have certain requirements that must be met in order to unlock it..you paid who $70 for each phone?
T-Mobile is currently assisting us in unlocking 2 new metro/tmobile bought phones. We paid about $70 for each phone & have been told they are going to get them activated as they have merged metro. So far it has been 4 days waiting in line & hopefully soon we will get them working. I have faith 🙏 ✨️ 😌
ANT700Z wrote:
I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee??
If you bought the device from a Metro PCS store. Return it for a refund minus the restocking fee. SIM unlocks for Metro devices must meet all of the Metro by T-Mobile SIM unlock requirements. If you bought the phone second hand or off of a website like Ebay. The original owner would have to request the SIM unlock if their account and the device meets the SIM unlock requirements that Metro by T-Mobile has. You might want to check the sellers return policy to see if they accept returns. If it is an Android device. You can more than likely get it SIM unlocked for a fee through various online SIM unlocking services for a fee or at your local cellphone repair shop for a fee.
ANT700Z wrote:
I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee??
What type of phone? If it's an Android you can temporarily unlock the phone till you can find an alternative solution.
you’ll need to contact Metro.. if this was purchased as a used phone then the original owner will need to have it unlocked..as long as it meets all their requirements for the Metro side.
