iPhone 11 Pro Max only e-Sim Carrier lock

Question

My iPhone is only blocked e-sim by Sprint and on the general → about it appears that there is no carrier lock.Help-me please

gramps28 · Answer

Are you a customer of Tmobile USA and the original owner of the phone?

dgnunes · Answer

I bought it from a friend here in Brazil and I can use the physical SIM from any operator but I can't use the e-sim stuck with Sprint

gramps28 · Answer

Since your not a Tmobile customer there's nothing they can do to help you.Also it sounds like the phone is jail broke not unlocked.

dgnunes · Answer

but sprint was bought by T-Mobile

gramps28 · Answer

And you're not a customer. Tmobile had no obligation to help you.

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