Misleading Sales Reps

Once you agree to receive a sim from them and create a account you become a customer, and billing starts on that date, not the date you receive the sim I'm sorry to say. Sucks but that how it is. Reps. get paid to bring in New customers so they are not always perfectly Honest with you, just the nature of sales. After you signed up did you receive a email stating what you agreed to and did you read it. If you received one and did not read it to see what was included there in lies part of your problem. If you did read it and still accepted the terms by continuing to use the service you have effectively agreed to the terms of that contract albeit not what you thought you were agreeing to. If there is no mention of a Phone offer there, then you agreed to that as well not matter what the Rep. said to you on the phone, or in store. What is in the written contract is what you agree to. Always and I Repeat Always Read and Understand what you are Signing up for and Receiving in the future Before you Sign any Paperwork or Contract. And if you are not sure of anything in it Make Them Explain it to You so you are. Sorry you are going through this. 

Today Is The Tomorrow That You Worried About Yesterday