T Mobile sales reps lie

I am sick over this deal and forcing me to buy accessories saying nokne else has them lies I want a credit for my phone now 

Wonderful! I'm happy to hear that you were able to get everything taken care of.

Yes I took care of everything! Gracias por tus comentarios☺

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On Sat, Mar 24, 2018 at 5:25 PM, tmo_amanda wrote:

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T Mobile sales reps lie

reply from tmo_amanda in Account & services - View the full discussion

Hi, magenta4424902!

I'm just checking in to see if you've had a chance to look over my previous reply to you and if so, did you get in touch with Customer Care or T-Force to get the voicemail subscription feature canceled?

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Hola, @magenta4424902​!

I'm just checking in to see if you've had a chance to look over my previous reply to you and if so, did you get in touch with Customer Care or T-Force to get the voicemail subscription feature canceled?

I went to purchase the LG K20 phone and the Sales Rep who helped me pulled out a paper and looked up some prices.  She said that I would have to pay $40 and some change in taxes to get the phone. She then looked at the paper again and was doing some calculations and said she could save me some money if I get 3 accessories. I would only have to pay $18.99 if I got the phone with the 3 accessories and said I would only be paying $11.00 more on my bill. So I fell for it and was told I can get a phone screen protector, the phone case and a choice of a speaker or headsets. I chose the speaker and the other 2 items mentioned. After I left the store I looked at my receipt and realized that she was saving me money on the sales tax not on my monthly bill. Total for these items came out to $244.97 and I only paid for the sales tax of 18.99. So how is this saving me money when the Sales Rep suggested I get these 3 items and now my monthy bill is going to be higher?  No sure where she got the $11.00 a month added to my bill because the total for the accessories including the monthly lease for the LG phone is $27.57 a month. Also included in this bill is a $2.50 Premium voicemail charge that I was not told about. She just added this onto my plan. This is why I get upset everytime I go into a T Mobile store and am told that I have to purchase something to get the better deal whether its a new phone or to change my plan. I just don't understand how or where the Sales Rep came up with the $11.00 more a month figure when the total is actually $27.57 Now I have to pay for this charge for the next 24 months!

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Hola, @magenta4424902 and welcome to our Support Community!

I wish we were meeting on better terms but we appreciate you coming here to share your experience. Mike asked some helpful questions above that'll help us get to the bottom of this. Please get back to us so we can start looking into this.

I agree that you shouldn't be forced to get things you don't need, so if this is what we did at the store, my apologies for that. Normally if there's an incentive to lower your cost, it's normally done with the rate plan only. Did the store rep give you specifics as to how buying the phone and combination of accessories would make your bill lower? Have you spoken with the sales rep you talked to about the charges you discussed a month ago and had them go over what they offered you to clear this up? I'd like to look into this further but I don't see any kind of promo or company incentives that relate to what you're talking about.