Forum Discussion
T Mobile sales reps lie
I am so tired of the T Mobile sales reps trying to sell me stuff everytime I go into a store to get a phone or change my rate plan. There is always a catch. If you want to change your phone plan...
Thanks for getting back to me, @magenta4424902! It's 100% understandable why you don't like going into our stores only to find yourself paying more $ every month. This sounds like a confusing store visit when it comes to the billing. Once you walked out of the store and realized the math, did you go back into the store to return the accessories? As far as the voicemail feature, it may have been free for the first 30 days, but this is something you should've been made aware of. You can cancel this service and see if we're able to refund you the amount that has been charged by dialing 611 or working with our social media team, T-Force, via Facebook y Twitter. I'm truly sorry that the purchase of the accessories wasn't made clear.
I agree that you shouldn't be forced to get things you don't need, so if this is what we did at the store, my apologies for that. Normally if there's an incentive to lower your cost, it's normally done with the rate plan only. Did the store rep give you specifics as to how buying the phone and combination of accessories would make your bill lower? Have you spoken with the sales rep you talked to about the charges you discussed a month ago and had them go over what they offered you to clear this up? I'd like to look into this further but I don't see any kind of promo or company incentives that relate to what you're talking about.
