Forum Discussion
T Mobile sales reps lie
I am so tired of the T Mobile sales reps trying to sell me stuff everytime I go into a store to get a phone or change my rate plan. There is always a catch. If you want to change your phone plan...
Thanks for getting back to me, @magenta4424902! It's 100% understandable why you don't like going into our stores only to find yourself paying more $ every month. This sounds like a confusing store visit when it comes to the billing. Once you walked out of the store and realized the math, did you go back into the store to return the accessories? As far as the voicemail feature, it may have been free for the first 30 days, but this is something you should've been made aware of. You can cancel this service and see if we're able to refund you the amount that has been charged by dialing 611 or working with our social media team, T-Force, via Facebook y Twitter. I'm truly sorry that the purchase of the accessories wasn't made clear.
Hola, @magenta4424902 and welcome to our Support Community!
I wish we were meeting on better terms but we appreciate you coming here to share your experience. Mike asked some helpful questions above that'll help us get to the bottom of this. Please get back to us so we can start looking into this.
