Forum Discussion
T Mobile sales reps lie
I am so tired of the T Mobile sales reps trying to sell me stuff everytime I go into a store to get a phone or change my rate plan. There is always a catch. If you want to change your phone plan...
Thanks for getting back to me, @magenta4424902! It's 100% understandable why you don't like going into our stores only to find yourself paying more $ every month. This sounds like a confusing store visit when it comes to the billing. Once you walked out of the store and realized the math, did you go back into the store to return the accessories? As far as the voicemail feature, it may have been free for the first 30 days, but this is something you should've been made aware of. You can cancel this service and see if we're able to refund you the amount that has been charged by dialing 611 or working with our social media team, T-Force, via Facebook y Twitter. I'm truly sorry that the purchase of the accessories wasn't made clear.
I went to purchase the LG K20 phone and the Sales Rep who helped me pulled out a paper and looked up some prices. She said that I would have to pay $40 and some change in taxes to get the phone. She then looked at the paper again and was doing some calculations and said she could save me some money if I get 3 accessories. I would only have to pay $18.99 if I got the phone with the 3 accessories and said I would only be paying $11.00 more on my bill. So I fell for it and was told I can get a phone screen protector, the phone case and a choice of a speaker or headsets. I chose the speaker and the other 2 items mentioned. After I left the store I looked at my receipt and realized that she was saving me money on the sales tax not on my monthly bill. Total for these items came out to $244.97 and I only paid for the sales tax of 18.99. So how is this saving me money when the Sales Rep suggested I get these 3 items and now my monthy bill is going to be higher? No sure where she got the $11.00 a month added to my bill because the total for the accessories including the monthly lease for the LG phone is $27.57 a month. Also included in this bill is a $2.50 Premium voicemail charge that I was not told about. She just added this onto my plan. This is why I get upset everytime I go into a T Mobile store and am told that I have to purchase something to get the better deal whether its a new phone or to change my plan. I just don't understand how or where the Sales Rep came up with the $11.00 more a month figure when the total is actually $27.57 Now I have to pay for this charge for the next 24 months!
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