Forum Discussion
misleading sales reps in-store and online
I've been with Tmobile for almost 6 years now with 5 lines for our house hold. This last month I called Tmobile for a promotion to possibly receive a new phone for my wife and daughter. I was told if I add a new line I would get a free iphone 14. The new line was to cost $15 per month. I asked the sales rep to confirm this several times over. Aftet closing this deal for one free phone I went into the Tmobile store to confirm the transaction and when it was confirmed I asked to add another line for $15 and to receive an additional "free" phone.
Sad to say but my bill went from $138 per month to $403. I'm now told the Tmobile rep doesnt work in the store and it was inaccurate information. I've been dealing with the in-person store for over two weeks with almost zero response.
At this point I just want out and to port to another carrier. This is so unacceptable for a company of this size to lie directly to customers and have no recourse. I pray a class action law suit comes upon them in all their dishonest practices. SHAME ON YOU T-MOBILE. SHAME.
Well here is my only advice:
1. Only work with Tmobile corporate directly. Many of the stores are third-party.
- Call corporate customer service and ask for a supervisor immediately when person picks up.
- I’ve been with Tmobile for well over 5 yrs so I think that might be part of the reason they took action.
Sorry I can’t be anymore of assistance
I am in a similar situation. Ronnie E was the salesperson who worked with me to upgrade 4 iPhone 15 devices with an eligible trade-in to get $830 credit per phone. I trade in 4 Samsung phones to T-mobile.
But T-Mobile is giving me $830 credit for only three phones, and I am not getting any credit for the fourth phone.
I escalated this over the phone to Taylor E (Supervisor), who is just stonewalling and not helping at all.
How do I approach this as a victim? I have wasted hours of my time talking to these phone representatives. I need to find out who among Ronnie or Taylor is providing me with misleading information. I have lost close to $1,500 in cash, in addition to this stress and waste of time.
35 minutes on the phone with corporate trying to give back the Apple Watch a dishonest employee added to my account including an extra line. The employee did this to me as he was porting me in for the first time. He was so polite. I patronize his lively hood and he stole from me. He made a fool of me.
