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joshuaporter77
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Joined 6 years ago
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Re: misleading sales reps in-store and online
Well here is my only advice: 1. Only work with Tmobile corporate directly. Many of the stores are third-party. Call corporate customer service and ask for a supervisor immediately when person picks up. I've been with Tmobile for well over 5 yrs so I think that might be part of the reason they took action. Sorry I can't be anymore of assistance29Visto2likes0Comentariosmisleading sales reps in-store and online
I've been with Tmobile for almost 6 years now with 5 lines for our house hold. This last month I called Tmobile for a promotion to possibly receive a new phone for my wife and daughter. I was told if I add a new line I would get a free iphone 14. The new line was to cost $15 per month. I asked the sales rep to confirm this several times over. Aftet closing this deal for one free phone I went into the Tmobile store to confirm the transaction and when it was confirmed I asked to add another line for $15 and to receive an additional "free" phone. Sad to say but my bill went from $138 per month to $403. I'm now told the Tmobile rep doesnt work in the store and it was inaccurate information. I've been dealing with the in-person store for over two weeks with almost zero response. At this point I just want out and to port to another carrier. This is so unacceptable for a company of this size to lie directly to customers and have no recourse. I pray a class action law suit comes upon them in all their dishonest practices. SHAME ON YOU T-MOBILE. SHAME.201Visto1like3Comentarios