Forum Discussion
Network Unlock Question
Paid off the last pymt on all my equipment in acct, so I unlocked my phone via settings. I'm confused with a message that keeps on popping up on my screen on my cell, and my tablet now states that my...
Hey there @BabetteTG Checking in here to see if you were able to get your devices unlocked yet.
If you just paid off the phone, then it should be a newer model. The unlock steps on most modern phones are done right on the phone settings. You can see those steps on our T-Mobile device unlock Support page. Since you paid it off, you should not need to call or request anything unless you are talking about an iPhone. iPhones require that the carrier (T-Mobile in this case) notify Apple that the phone is eligible for unlock and then the Apple “ecosystem” will recognize and allow the full unlock.
Hope this helps!
Yup I agree with you completely even though I asked for the perm unlock. Per their Unlock Policy, they are to notify clients upon completion of all pymts and responsibilities. I'll give them a call.
fireguy_6364 thanks for your reply!
