Forum Discussion

Emircikit's avatar
Emircikit
Network Novice
Hace 2 años

sim lock

Hello t-mobile team
I am an iphone 12 user
The sim is locked. by T-mobile.
I am from Turkey.
I bought it without knowing it was like this.
Can you unlock sim?
Because I don't know what to do.
I will be very happy if you give positive or negative feedback. Por favor
Imei: 35 659914 431973 9

  • your options unfortunately are have whomever you purchased it from contact TMO to unlock it or return it to them for a refund or an actual fully unlocked device.

     

    there is nothing TMO can do

  • syaoran's avatar
    syaoran
    Transmission Titan

    T-Mobile does not communicate via e-mail.  You can call Customer Care at 611 from your T-Mobile device or try reaching out to T-Mobile through DM on Facebook or Twitter.  The answer will still be the same either way.  You are not eligible for a SIM unlock because you are not a T-Mobile USA customer, you are not the original owner of the device, and you do not meet any of the SIM Unlock Policy requirements.  

  • Emircikit's avatar
    Emircikit
    Network Novice

    Can you give me an e-mail address where I can reach them?

  • Emircikit's avatar
    Emircikit
    Network Novice

    I heard that you can open it remotely, I think I'm applying it. I want T mobile to contact me please. Can you make a comeback

    this is my e-mail address
    E********@gmail.com
    I'm a Greek citizen, I can't use this phone, I want a fee or any support
    Can you contact me I want someone authorized

  • Emircikit's avatar
    Emircikit
    Network Novice

    Can't t mobile unlock remotely it's been 1 year

    There must be something, pleaseee I can't reach the person I bought it, I gave a lot of money. I don't want to be scammed

  • your options unfortunately are have whomever you purchased it from contact TMO to unlock it or return it to them for a refund or an actual fully unlocked device.

     

    there is nothing TMO can do