Forum Discussion
Sim locked but t mobile says fully unlocked
I bought Iphone 14 pro in September and I moved to Indonesia.
So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked.
On my setting, it still says SIM Locked and it is not working here.
I called T mobile more than 10 times, they say that it's been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone.
Every time I called all they say is the device is fully unlocked.
I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried.
Now I don't know what to do. It's been more than two weeks and I'm not able to use this phone that I've paid $1000 for.
Please help!!!
Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.
fireguy_6364 wrote:
tmadrid wrote:
did u find a solution!? i'm experiencing this as well
if youre experiencing this as well keep in mind that even though you purchased it the device must be on the TMO network for a certain amount of days before it can be unlocked..along with a few other criteria that must be met in order to have it unlocked.for exampl.e...are you a TMO customer? did you purchase the phone from TMO or through some other route? was the phone ever on TMOs network? and for how long?
La elegibilidad del dispositivo se determina de la siguiente manera:
- El dispositivo debe ser vendido por T-Mobile.
- El dispositivo no puede estar denunciado como perdido, robado o bloqueado.
- La cuenta asociada con el dispositivo debe estar al día.
- El dispositivo también tiene que cumplir todos los requisitos de desbloqueo para dispositivos con planes pospagados o prepagados que se indican abajo.
Elegibilidad para desbloqueo para dispositivos móviles con planes pospagados
- El dispositivo debe haber estado activo en la red T-Mobile por al menos 40 días en la línea que solicita el desbloqueo.
- Si el dispositivo se financió o arrendó a través de T-Mobile, deben haberse hecho todos los pagos y el dispositivo tiene que estar totalmente saldado.
- Si el dispositivo está asociado con una cuenta cancelada, el saldo de la cuenta debe ser cero.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
Elegibilidad para desbloqueo para dispositivos móviles con planes prepagados
- Deben haber pasado al menos 365 días desde la activación del dispositivo en la red T-Mobile.
- Si el dispositivo se activó hace menos de 365 días, entonces la cuenta prepagada asociada al dispositivo debe haber tenido más de $100 en recargas durante ese período por cada línea activa en la cuenta. Además, deben haber pasado más de 14 días desde que se compró el dispositivo.
- No se deben haber completado más de 2 desbloqueos de dispositivos por línea de servicio en los últimos 12 meses.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
if all of the criteria has not been met for either Post paid or Prepaid then they will not unlock it.
also adding on..if you are not the original purchaser then they will need to be the one to contact TMO..not however ended up with it after the fact.
I am in the same boat!! Bought my iPhone from T-Mobile store, paid it off and now I'm in Fiji, it says sim locked. Called Customer Care, the 3representatives told me the same thing. Phone is fully unlocked but they will need to email the upper management for authorization to release the locked sim. Time frame is 48hrs and still nothing. Why is t-mobile making it so difficult when the phones are fully paid. Also, I pass the requirements for post-paid eligibility of unlocking phones. Now what do we do?
Same here. The iPhone was connected to T-Mobile before my parents gave it to me because they upgraded. I called to verify that it was unlocked.
*After talking with Apple & T-Mobile I made an account to see for myself because it wasn't letting me use another sim. I was able to activate a new T-Mobile account with this phone. ESim worked says unlocked on the app. I guess I have to cancel my other number & stay with T-Mobile if I want to use that IPhone.[[Carrier Lock> Sim Locked> This device might be restricted to the original carrier and/or have certain capabilities limited.
Contact your provider for more information.]]-Insert cricket sim-
[[SIM Not Supported
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.]]
•T-mobile Customer Service: “It’s unlocked but you just need to back up & reset it, it’s the last step you missed… You need to contact Apple because it’s fully unlocked on our side so it’s an issue at their end.”
•Apple Support: “In this case this is an issue that your carrier has to resolve, as you can see on the screenshot it was the carrier that restricted it, so, please contact them because we don't have the tools to resolve this issue.”
Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.
I am in the same boat. I paid for it 3 years ago from Best Buy while I was with Sprint. It wasn't sim locked. I tried to migrate to a business when t-mobile acquired Sprint and it got locked during that time, however the account was unable to be changed. Now they are saying they've unlocked it and it should show as unlocked. However it doesn't show on my end. Anyone ever get this fixed or did they turn my phone into a brick?
tmadrid wrote:
did u find a solution!? i'm experiencing this as well
if youre experiencing this as well keep in mind that even though you purchased it the device must be on the TMO network for a certain amount of days before it can be unlocked..along with a few other criteria that must be met in order to have it unlocked.for exampl.e...are you a TMO customer? did you purchase the phone from TMO or through some other route? was the phone ever on TMOs network? and for how long?
La elegibilidad del dispositivo se determina de la siguiente manera:
- El dispositivo debe ser vendido por T-Mobile.
- El dispositivo no puede estar denunciado como perdido, robado o bloqueado.
- La cuenta asociada con el dispositivo debe estar al día.
- El dispositivo también tiene que cumplir todos los requisitos de desbloqueo para dispositivos con planes pospagados o prepagados que se indican abajo.
Elegibilidad para desbloqueo para dispositivos móviles con planes pospagados
- El dispositivo debe haber estado activo en la red T-Mobile por al menos 40 días en la línea que solicita el desbloqueo.
- Si el dispositivo se financió o arrendó a través de T-Mobile, deben haberse hecho todos los pagos y el dispositivo tiene que estar totalmente saldado.
- Si el dispositivo está asociado con una cuenta cancelada, el saldo de la cuenta debe ser cero.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
Elegibilidad para desbloqueo para dispositivos móviles con planes prepagados
- Deben haber pasado al menos 365 días desde la activación del dispositivo en la red T-Mobile.
- Si el dispositivo se activó hace menos de 365 días, entonces la cuenta prepagada asociada al dispositivo debe haber tenido más de $100 en recargas durante ese período por cada línea activa en la cuenta. Además, deben haber pasado más de 14 días desde que se compró el dispositivo.
- No se deben haber completado más de 2 desbloqueos de dispositivos por línea de servicio en los últimos 12 meses.
- T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones.
if all of the criteria has not been met for either Post paid or Prepaid then they will not unlock it.
also adding on..if you are not the original purchaser then they will need to be the one to contact TMO..not however ended up with it after the fact.
did u find a solution!? i'm experiencing this as well
Sounds like reseller flex policy device. The device is not in T-Mobile's system as they did not sell the device. It was purchased from a third party which will lock itself to the first sim put into it. BestBuy, Walmart, and Amazon for example of 3rd party vendors. You will need your receipt(with IMEI) AND you need to talk to elevated T-Mobile support for them to put the device into the system to unlock it. It will take time because they do have to verify with Apple to make sure everything checks out.
What type of plan did you have and did it meet the usage requirements?
