Forum Discussion
desbloqueo de sim
Please read customer! I will start from the beginning! I bought a iPhone 12 from T-Mobile did an installments plan.. 2 months into owning the phone the there was networking issues. So I went to appl...
If Apple provided the replacement phone and that phone is locked to Tmobile, then Apple created the lock and they should have added the IMEI number of your replacement phone to Tmobile's device database. Since Tmobile has no record of the IMEI in their database the Apple failed to add it. I would try the following steps:
- Contact Apple and tell them you need the IMEI of the replacement phone to be added to TMobile's device database. Only Apple can do this. Get an email from Apple to confirm Apple has done this with a copy of the IMEI # in the email.
- Contact TMO support and tell them that Apple has added the IMEI to their device database and you have an email from Apple that confirms this. Hopefully, Tmobile can find you IMEI number and then unlock it. Remind them that you have fulfilled your financing per FCC and they must unlock: https://www.fcc.gov/general/cell-phone-unlocking
