Forum Discussion
T-Mobile Unable to Unlock Phone?!?
So, I'm leaving T-Mobile after several years. My employer is paying for a family plan w/ another provider as a benefit - So nothing T-Mobile did, you just can't beat free :) I never switched as I n...
contact TMO through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents. make sure to send them a message and dont post on their main page..they'll need personal info and its stuff you dont want others knowing. DM only
sdbarnes22 wrote:syaoran wrote:Is the device an iPhone? Was the device purchased from a T-Mobile store or at a third party retailer, such as BestBuy?
It is, and was purchased online from T-Mobile directly.
T-Mobile sends the request to Apple. It is up to Apple to complete the SIM Unlock. Because it's for an iPhone, the process can sometimes take 3 weeks or longer. Only Android devices can be SIM unlocked within 24 to 48 hours reliably because T-Mobile handles all of the SIM Unlock process.
