Forum Discussion
Unlock code 132
Long term customer, purchased Tmobile Galaxy S21 3 years ago on Ebay. Trying to do network unlock, and get reason code 132. T-mobile is not much help. How can I get this unlocked. T-mobile says it was not purchased through them
MM70 wrote:
I believe I bought it off eBay. But even if buying from eBay or Samsung, the phone is T-Mobile locked and branded, so why can't they unlock?
To unlock a device it has to be in T-Mobile IMEI database. ANY device sold by a 3rd party the OEM has to send that IMEI to T-Mobile to ADD it to that database. If it isn't added then T-Mobile does not know it is theirs. Just because it says T-Mobile on it they will not add it due to security and liability issues. You need the original receipt to get it unlocked. You need either Samsung(The right department) to send the IMEI to T-Mobile OR have the original receipt and give it to T-Force and they can talk to the right department to make sure it isn't blacklisted and verify the IMEI to be put into the database.
MM70 wrote:
I believe I bought it off eBay. But even if buying from eBay or Samsung, the phone is T-Mobile locked and branded, so why can't they unlock?
To unlock a device it has to be in T-Mobile IMEI database. ANY device sold by a 3rd party the OEM has to send that IMEI to T-Mobile to ADD it to that database. If it isn't added then T-Mobile does not know it is theirs. Just because it says T-Mobile on it they will not add it due to security and liability issues. You need the original receipt to get it unlocked. You need either Samsung(The right department) to send the IMEI to T-Mobile OR have the original receipt and give it to T-Force and they can talk to the right department to make sure it isn't blacklisted and verify the IMEI to be put into the database.
If the imei isn't in their system they can't unlock it so check to see if the seller is still active on ebay and contact them to see where the phone came from.
Unfortunately can't contact the seller anymore. It is a T-mobile phone, I've been a customer for over 15 years and T-Mobile can't help.
Just because it is a T-Mobile USA phone doesn't mean it was purchased from T-Mobile directly. Stores like BestBuy sell devices from T-Mobile where the IMEI needs to be entered into the system by the retailer or having it added through Customer Care by submitting the original retailer receipt for the device.
did you use it on TMO for those 3 years or you just bought it 3 years ago and now want it unlocked?
I used it on TMO for 3 years. Upgraded to a S23 and just want it unlocked so i can give it to my nephew.
MM70 wrote:
I used it on TMO for 3 years. Upgraded to a S23 and just want it unlocked so i can give it to my nephew.
If the S23 hasn't been in use on the network for at least 40 days if the device is fully paid off. It is not eligible.for a SIM unlock. All of the SIM Unlock Policy requirements for your active account and device must be met to be eligible for a SaiM unlock from T-Mobile.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
I purchased my S21 and my S23 not through T-Mobile. Both phones are fully paid off. Like i said, had my S21 for 3 years, and purchased a S23 2 month ago.
The S21 that I want unlocked, has the starting T-Mobile logo, in Settings and apps it all says T-Mobile. It also shows up in my account tab, but TMO says it's not registered on their network? wth
Did you buy them from Samsung directly? If so the imei numbers are not in Tmobile's data base.
I believe I bought it off eBay. But even if buying from eBay or Samsung, the phone is T-Mobile locked and branded, so why can't they unlock?
