Forum Discussion

Mdubeau's avatar
Mdubeau
Roaming Rookie
Hace 3 meses

UNLOCKING SAMSUNG S24 ULTRA

I'm really confused?  I spent almost $1800 buying this phone in cash at the T-Mobile store instead of an unlocked one at a normal store a few days ago because the rep at your corporate store swore up...
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  • Mdubeau's avatar
    Mdubeau
    Hace 3 meses

    @syaoran No I have not and that's a great idea actually.  Thank you!  Yes, my account is paid 100% up to date and I paid cash for it.   I'll go try that.  I appreciate the idea! 

syaoran's avatar
syaoran
Transmission Titan
Hace 3 meses

The SIM Unlock Policy requirements might be worth looking at.

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Have you tried reaching out to the T-Force Team by sending T-Mobile a DM on Facebook or Twitter to see if they can make an exception?  There is no guarantee that they will but it can't hurt to try.  If your account is paid up to date and you bought the phone by paying in full.  That makes the likelihood of an exception having the best possible chance.