Forum Discussion
Why am i not getting good service with Pixel phones?
I have a home business and have used a Pixel 2XL and now a Pixel 4a. I get terrible service. I sometimes cannot make calls, send texts, don't receive texts... Yet people can call me, although sometimes the call is dropped. Overall, my service is totally unreliable. However, my husband has a Samsung phone and has perfect service here. My daughter and my friends visit with their non-Google phones and have reliable service here.
I buy my Pixel phones directly from Google for the TMobile network. I have been dealing with the issue for 3 to 4 years since starting with T mobile and every timer I have brought up the issue with tech support, I get a different diagnosis. I was pushed into getting a Samsung phone ( TMobile paid half) but I went back to Pixel because I prefer the Pixel phones. Still, I have to deal with sometimes not being able to communicate!
Any ideas on why this is happening?
@magentatechie Any help with these settings?
If neither one is selected, I'd try tapping on the T-Mobile US LTE then power cycle the phone. Otherwise, on the APN screen, you can add a new APN (either press the + or tap the three dots in the upper right hand corner and choose "Add New") then manually enter the settings I listed above. (Those extra settings won't show in the default APN, just some optional settings that I've noticed make a difference)
I understand brand loyalty! I'm saddened by the fact that LG is no longer making smart phones because they were my go-to! I know you already have a Pixel 4a, but I didn't know if you were aware that T-Mobile does indeed sell Pixel phones. At this moment, the only one we offer is the Pixel 4a 5G, but it is there as an option.
Hey there! Sorry you're having issues with your Pixel phone on the T-Mobile network. Have you checked your APN settings to make sure everything is correct?
Configuración > Red e Internet > Mobile network > Advanced > Access Point Names
- Nombre: T-Mobile US
- APN: fast.t-mobile.com
- Proxy: <No establecido>
- Puerto: <No establecido>
- Nombre de usuario: <No establecido>
- Contraseña: <No establecido>
- Servidor: <No establecido>
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- Proxy MSM: <No establecido>
- Puerto MSM: 80
- MCC: 310
- MNC: 260
- Tipo de autenticación: <No establecido>
- Tipo de APN: default,supl,mms,xcap
- Protocolo de APN: IPv4/IPv6
- Protocolo de roaming del APN: IPv4
- APN enable/disable: <greyed out unless there are multiple APNs>
- Bearer: No especificado
- Tipo de MVNO: Ninguno
- Valor MVNO: No configurado
Thanks for the help!
When I go here: “Configuración > Red e Internet > Mobile network > Advanced > Access Point Names” there are only two items on the page:
T-Mobile MMS (TMUS) and T-Mobile US (fast t-mobile.com) and neither are checked!
Jonalisa wrote:
Thanks for the help!
When I go here: “Configuración > Red e Internet > Mobile network > Advanced > Access Point Names” there are only two items on the page:
T-Mobile MMS (TMUS) and T-Mobile US (fast t-mobile.com) and neither are checked!
Sorry, premature post!
So if I click TMobile US (fast t-mobile.com) everything on that page is greyed out.
Also, of all those settings, my MMS port is not set, APN Protocol is IPv6 only
@magentatechie Any help with these settings?
Thanks, I followed all your steps and had to add the new APN and all the manual settings.
When I reboot the phone and go back into the Access Point names, again, nothing is checked. I check T-Mobile US/fast.t-mobile.com but when I go back in, it doesn't stay selected. I first thought this was an issue with T-Mobile and Pixels but I have talked to many users on Reddit for whom this combination is not a problem.
I have to buy my Pixels from Google because TMobile never carries them, but Google says they should work with TMobile. Idk.
Well, that is the phone I currently have.
And when it comes time for the pixel 6, I'm willing to bet TMobile won't offer it. This has been a problem for some time... They don't offer the new Google phone and then I have to buy it from Google. And this is the cycle I'm in. I don't know why I get poor service when other people don't.
“If neither one is selected, I’d try tapping on the T-Mobile US LTE”...
Not sure this matters, but nowhere does my phone say LTE, it only says TMobile US
