Forum Discussion

Newbie Caller

11 months ago

New phone and number but not getting service

I added a new lin to my plan (a total of 5). My youngest daughter now has my OL Samsung A52. It has been registered and has a new sim card and a new phone number. i canot get it to conenct to the Tmobile network. I have rebooted and I do not hav airplane mode on

Paden1
11 months ago
It is resolved. The Sim card was pointed to the wrong number. Thank you!!!!!!

4 Replies

HeavenM
Community Manager
11 months ago
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Great to know that it was an easy fix and is all good now! 😁😎
Paden1
Newbie Caller
11 months ago
Copiar enlace
It is resolved. The Sim card was pointed to the wrong number. Thank you!!!!!!
HeavenM
Community Manager
11 months ago
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Hey there @Paden1 Have you been able to get your daughter’s phone working?
If not, I think gramps28 and I have the same idea: the service issues are pointing to the sim card. I don't think the sim is bad or broken. I honestly think they may not have fully saved the sim activation. It is a simple mistake and a simple fix. I would recommend reaching out to our T-Force team by sending a direct message to us using one of the social media links at the bottom of this page. They can get you fixed up in a jiffy.
gramps28
Router Royalty
11 months ago
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Try a different Sim in the phone to see if it's the new sim that's the issue.

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New phone and number but not getting service","moderationData":{"__ref":"ModerationData:moderation_data:95945"},"body":"

Great to know that it was an easy fix and is all good now! 😁😎

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It is resolved. The Sim card was pointed to the wrong number. Thank you!!!!!!

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Hey there @Paden1 Have you been able to get your daughter’s phone working?

If not, I think gramps28 and I have the same idea: the service issues are pointing to the sim card. I don't think the sim is bad or broken. I honestly think they may not have fully saved the sim activation. It is a simple mistake and a simple fix. I would recommend reaching out to our T-Force team by sending a direct message to us using one of the social media links at the bottom of this page. They can get you fixed up in a jiffy.

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Try a different Sim in the phone to see if it's the new sim that's the issue.

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