Forum Discussion
Why am i not getting good service with Pixel phones?
I have a home business and have used a Pixel 2XL and now a Pixel 4a. I get terrible service. I sometimes cannot make calls, send texts, don't receive texts... Yet people can call me, although sometimes the call is dropped. Overall, my service is totally unreliable. However, my husband has a Samsung phone and has perfect service here. My daughter and my friends visit with their non-Google phones and have reliable service here.
I buy my Pixel phones directly from Google for the TMobile network. I have been dealing with the issue for 3 to 4 years since starting with T mobile and every timer I have brought up the issue with tech support, I get a different diagnosis. I was pushed into getting a Samsung phone ( TMobile paid half) but I went back to Pixel because I prefer the Pixel phones. Still, I have to deal with sometimes not being able to communicate!
Any ideas on why this is happening?
@magentatechie Any help with these settings?
Also, of all those settings, my MMS port is not set, APN Protocol is IPv6 only
Jonalisa wrote:
Thanks for the help!
When I go here: “Configuración > Red e Internet > Mobile network > Advanced > Access Point Names” there are only two items on the page:
T-Mobile MMS (TMUS) and T-Mobile US (fast t-mobile.com) and neither are checked!
Sorry, premature post!
So if I click TMobile US (fast t-mobile.com) everything on that page is greyed out.
Thanks for the help!
When I go here: “Configuración > Red e Internet > Mobile network > Advanced > Access Point Names” there are only two items on the page:
T-Mobile MMS (TMUS) and T-Mobile US (fast t-mobile.com) and neither are checked!
Hey there! Sorry you're having issues with your Pixel phone on the T-Mobile network. Have you checked your APN settings to make sure everything is correct?
Configuración > Red e Internet > Mobile network > Advanced > Access Point Names
- Nombre: T-Mobile US
- APN: fast.t-mobile.com
- Proxy: <No establecido>
- Puerto: <No establecido>
- Nombre de usuario: <No establecido>
- Contraseña: <No establecido>
- Servidor: <No establecido>
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- Proxy MSM: <No establecido>
- Puerto MSM: 80
- MCC: 310
- MNC: 260
- Tipo de autenticación: <No establecido>
- Tipo de APN: default,supl,mms,xcap
- Protocolo de APN: IPv4/IPv6
- Protocolo de roaming del APN: IPv4
- APN enable/disable: <greyed out unless there are multiple APNs>
- Bearer: No especificado
- Tipo de MVNO: Ninguno
- Valor MVNO: No configurado
