Forum Discussion
Why am i not getting good service with Pixel phones?
I have a home business and have used a Pixel 2XL and now a Pixel 4a. I get terrible service. I sometimes cannot make calls, send texts, don't receive texts... Yet people can call me, although sometimes the call is dropped. Overall, my service is totally unreliable. However, my husband has a Samsung phone and has perfect service here. My daughter and my friends visit with their non-Google phones and have reliable service here.
I buy my Pixel phones directly from Google for the TMobile network. I have been dealing with the issue for 3 to 4 years since starting with T mobile and every timer I have brought up the issue with tech support, I get a different diagnosis. I was pushed into getting a Samsung phone ( TMobile paid half) but I went back to Pixel because I prefer the Pixel phones. Still, I have to deal with sometimes not being able to communicate!
Any ideas on why this is happening?
@magentatechie Any help with these settings?
magentatechie wrote:
Hey there! Sorry you're having issues with your Pixel phone on the T-Mobile network. Have you checked your APN settings to make sure everything is correct?
Configuración > Red e Internet > Mobile network > Advanced > Access Point Names
- Nombre: T-Mobile US
- APN: fast.t-mobile.com
- Proxy: <No establecido>
- Puerto: <No establecido>
- Nombre de usuario: <No establecido>
- Contraseña: <No establecido>
- Servidor: <No establecido>
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- Proxy MSM: <No establecido>
- Puerto MSM: 80
- MCC: 310
- MNC: 260
- Tipo de autenticación: <No establecido>
- Tipo de APN: default,supl,mms,xcap
- Protocolo de APN: IPv4/IPv6
- Protocolo de roaming del APN: IPv4
- APN enable/disable: <greyed out unless there are multiple APNs>
- Bearer: No especificado
- Tipo de MVNO: Ninguno
- Valor MVNO: No configurado
Thanks so much! Was getting awful reception on my Pixel 5a. The only setting I saw different on my existing APN was that APN Protocol was set to IPv6 only. I created a new APN with the settings above, and switched that to active and my signal improved immediately!
You're not the only one. I work from home, currently have the P5, but I've owned the original and Pixel 2XL. Both had issue on TMobile network where the signal isnt full bars. Yet the iPhones in the house don't have any problems, even on a weaker signal.
Same issues, need wifi calling on at times to receive calls, but then having that on and being connected to cellular, I receive calls where I can be heard, but I hear nothing. Or text messages come late or not at all.
I'll try the new apn settings. I've already been to T-Mobile Store support where they switched out my sim for a new one. No change.
But I do appear to potentially live on the edge of signal area, at least that's how my Pixel 5 behaves.
Same problem with PIxel 5 and Pixel 6 phones. changing the APN did not change anything for me.
swap sim cards with another TMO phone to see if its maybe the sim card itself?
or is it a esim?
