Forum Discussion
2.4g devices not connecting to T-Mobile Home Network
Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect t...
Yall are making this WAY harder than it has to be.
1. Open the T-mobile Internet app
2. Go to the Network tab at the bottom
3. Click on the "+" sign to add a network
4. Add in the information for a 2nd network and change the frequency band to 2.4 GHz.
Done. Easy. Now you have 2 networks and 1 is 2.4 only. I had to figure this out myself as this thread was trash.
NanaNise, I understand your issue perfectly as I am having the same one. I have a Wi-Fi enabled split unit (A/C) and cannot connect to my network. The network shows up on my cell phone as 5G and my A/C unit says it cannot find the 2.4G network. T-Mobile just replaced my cellular gateway with an upgrade as the last one stopped working altogether. It was also 5G but my A/C unit connected to it with no problem. I cannot find T-Mobile documentation anywhere that explains how to make the gateway broadcast 2.4G. I'm following this thread and hoping we both get the answer we need. A phone call to T-Mobile Support had me on hold for over 2 hours. I won't go that route again. Best of luck!
