Forum Discussion
2.4g devices not connecting to T-Mobile Home Network
Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect t...
Yall are making this WAY harder than it has to be.
1. Open the T-mobile Internet app
2. Go to the Network tab at the bottom
3. Click on the "+" sign to add a network
4. Add in the information for a 2nd network and change the frequency band to 2.4 GHz.
Done. Easy. Now you have 2 networks and 1 is 2.4 only. I had to figure this out myself as this thread was trash.
SherryH wrote:Cali Cat, how do you log into the web interface to separate the SSID? I have the Nokia gateway and am try to access the 2.4 GHz network for my Eufy robovac.
You can use the mobile app or use the web interface by opening a browser to 192.168.12.1
You will need to log in as the admin to access the wifi features. Just remember once you change the SSID you will temporarily be disconnected and will need to reconnect to your new SSID.
If you want step by step, just call TMO home internet support. This is something that all reps know how to do.
