Forum Discussion
2.4g devices not connecting to T-Mobile Home Network
Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect t...
Yall are making this WAY harder than it has to be.
1. Open the T-mobile Internet app
2. Go to the Network tab at the bottom
3. Click on the "+" sign to add a network
4. Add in the information for a 2nd network and change the frequency band to 2.4 GHz.
Done. Easy. Now you have 2 networks and 1 is 2.4 only. I had to figure this out myself as this thread was trash.
This needs to be documented by T-mobile. I have the same issue with some devices that accept 2.4G only. Went through and created a second SSID (see Katiejo123 above).
Went to 192.168.12.1 as mentioned by Cat Call but there is no sign-in link and cannot do anything.
According to sources 2.4G works best on channels 1, 6 and 11. T-mobile assigned the new SSID to channel 4.
The issue of connecting 2.4G devices needs to be resolved. If I attache a separate router that has 5G and 2.4G, to the device I can then connect my 2.4G devices. BUT this should not be the case.
