Forum Discussion
5G Internet Showing Incorrect Location
Recently installed 5G home internet and it won't give me the correct location. Google Maps has no idea where I'm at but more importantly my local channels on FuboTV are not showing up anymore. How do I set the location on my 5G Gateway?
Location for T-Mobile's 5G service reflects where the signal from the towers connects to ground based servers and infrastructure. This can sometimes be hundreds of miles away and even further. This is how the service works.
- ddahc77Network Novice
We are having this issue on the regular now with fubo and location not being where we are and not being able to get the local news. Doesn't seem there is a resolution so when I went on the hunt for other options, looks like I am going to try out slingtv because they have an option to allow for a physical antenna on my house to obtain my local stations and they load straight to the slingtv app. This may not be very helpful for rural locations, but there is a way to find the local channels dish locations and get a distance.
Has anyone else tried this and have positive/negative remarks?
- MogsterRoaming Rookie
cperg wrote:
So when I am using my 5G Samsung on T-Mobile I get accurate locations. When using the 5G T-Mobile ISP the location is not accurate. I see that the 5G modem is just a stripped down mobile phone. Why is the location different. Is it because the phone connects with a local server at the tower? and the 5G ISP service is going thru a microwave connection?
My guess is somewhere the phone is using GPS for location (it's called geolocation) and since the gateway doesn't have GPS, it defaults to the IP address.
- MogsterRoaming Rookie
ddahc77 wrote:
We are having this issue on the regular now with fubo and location not being where we are and not being able to get the local news. Doesn't seem there is a resolution so when I went on the hunt for other options, looks like I am going to try out slingtv because they have an option to allow for a physical antenna on my house to obtain my local stations and they load straight to the slingtv app. This may not be very helpful for rural locations, but there is a way to find the local channels dish locations and get a distance.
Has anyone else tried this and have positive/negative remarks?
You Tube TV gives you a setting to tell it which metro area you want.
- Phil-EsterhausNetwork Novice
OK, we know that the problem is that TMobile assigns its users IP addresses from all over its service area and it assigns a new address every time the router connects to a tower, so your IP address is not an accurate indicator of your location. But, the third party geoplocation services that websites use to determine your location, act as if the IP address is an accurate indication of your location.
The solution is for the geolocation services to recognize TMobile IP addresses and treat them specially. They must already be treating cell phones different than wired ISPs. They must be queried for their GPS data. The geolocation providers could establish a system with TMobile to ptovide your correct location.
TMobile must know what tower you are connected to and its location. (They are going to use this data to catch people who travel with their TMobile routers so they can charge them an extra fee.) So why can't TMobile provide a location service to the third party geolocation providers?
I suggest that we begin contacting advertisers. When you get an ad for a business that is clearly too far from your location, contact the advertiser an let them know that they paid for ad that was wasted on you. They will complain to their ad agencies who will start looking for more accurate location data from the geolocation providers.
Phil
OK..let’s roll!… and.. hey ..let’s be careful out there.
- raysteadmanNetwork Novice
I absolutely hate that my location always shows as being somewhere in the Charlotte area, 100 miles away. Any time I search for products from stores like Target, Home Depot, Best Buy, Wal-Mart, take your pick, I get results that are far from home. I hate it and T-Mobile Customer Service tries to Gaslight me and say that it is correct. Charlotte isn't even in the same state!! I live in a large Metropolitan area and the nearest Best Buy isn't 100 miles away!!
- mr_peineNetwork Novice
Restarting the gateway returned me to the proper location. This is not ideal, but it worked for me to get back to my local channel line up on Fubo.
- MogsterRoaming Rookie
If only that would work. Have rebooted many times. Also, Verizon has the same issue for anyone thinking of switching.
- mr_peineNetwork Novice
Shoot. I guess maybe I got lucky when I did it. I guess there are compromises with all ISPs no matter what. For now, I am happy to be diverting money away from my former cable company with which I had little satisfaction. Good luck with your future internet connections.
- NYHuskerNetwork Novice
Expo34 wrote:
This could be fixed but T-Mobile does not want to spend the time to do it.
Each home router has a MAC address and all they need to do is assign that MAC address and static IP that is assign to that tower.
I have worked in IT / networking for 30 years, so them saying it can’t be done is BS and frustrating.
1000 percent this. They could even tie the "address" you are required to use to sign up, to the Mac Address of the Gateway, and use that for proper geolocation. It's literally a line of code.
- Blackbeard_2962Network Novice
I, too, am a resident of Charlotte, according to TMHI. In fact, I live 130 miles from Charlotte in another state. I am constantly bombarded with ads for the Charlotte area, including the nauseating ads for NC political candidates. We have enough of that on other media around here, without having to put up with the maison de merde which is NC statewide politics. (This is not a political statement - I hate all the ads. If those candidates are the best that can be offered, I would move to another state. Hmmm….I did.)
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