Forum Discussion

tonizr7's avatar
tonizr7
Network Novice
Hace 7 meses

Admin password from gateway not working with app

I've already reset the gateway password to default. I can not sign in with the app from my phone. Is there a solution to this issue. 
Gateway 5G
internet residencial
  • nc1037's avatar
    nc1037
    Hace 7 meses

    I restarted my gateway last night.  I also restarted my iPhone.  This morning, everything is working as it should.  T Life did not ask me for my admin password.

PlantBasedJonny's avatar
PlantBasedJonny
Newbie Caller
Hace 4 meses
Rbeers wrote:

To anyone not able to reset their Admin password on the tmobile apps, I was having the same issue for dayyyss. I tried literally everything and I finally figured it out just before I sent the Gateway from hell back 😤. Follow these steps and you should be good to go. 1. Uninstall Tmobile Life app from your phone. 2. If you still have the Tmobile home internet app uninstall that aswell. 3. Restart your cellphone. 4. Re download Tmobile Life ONLY! 5. Run the app when finished. You will see those horrendous words once again "Enter Admin password" which you will do and it will deny you one final time. 6. Click forgot password. Then it brings you to the submit new password screen. Ingresa tu nueva contraseña. Re Enter it again and voila. Password has been accepted and you can finally stop pulling your hair out! Hope this helps some of you!

Edit: I think the problem was either with the 2 apps conflicting with one another or the app isn't coded right in the area of entering your admin password. It may be getting confused and if it doesn't know what to do it will fall to a safety measure. "DENY" - "incorrect password"

Thanks!  This solution worked just as you suggested!