Amazon Fire Television

CapitalEffYou wrote:

testaccountsocial wrote:

Brick8812 wrote:

I talked to a customer care rep and he assured me that since I bought mine online on the 29th that was the day it was considered activated. I even had him double check to make sure. Then my promotion was denied and upon calling it was escalated. Had to sit on the phone for nearly 40 mins. The customer service person transferred me to an accounts care person I think she said it was who told me I did everything right and do qualify for the promotion. Said I should get the email with the code within the next week and that she will call me to make sure I received it. Let's see what happens.

Same thing they have mentioned to me but nothing has happened even after more than a week. They were transferring to different departments and at the end they confirmed that it will not be given.

If you log into promotions.t-mobile.com and your submission says 'submitted after Nov 29th', you will be automatically denied. In those cases, going through facebook or twitter T-Mobile is a better option. Be sure to have any relevant screenshots/documentation that you participated on time. Purchasing the service was not the same as submitting the promotion, which you couldn't do until you got your confirmation email in Nov.

My specific issue was everything was submitted, but my fellow club members were getting codes at 8 weeks and even TVs delivered, while my promotion status still said “received” not “approved”.

On Feb 2nd, about 9 weeks after submission, it was changed to "approved", the agent read me a code over the phone on but it didnt work. And I *STILL* had not received the email with the code. I contacted 'T-Force' on X/Twitter, and they were very polite but stated the email did go out on the 2nd. they asked me to try the code again, sent me the product link and I realized I was putting it in the wrong part of Amazon. Now it worked immediately.

But to this day, no one knows where the email went. I went thru my folders with a fine tooth comb, I had every T-mobile email they sent, but all were about the original order and billing.

TL;DR if you ordered new internet on Black Friday and you submitted the promo code 23FIRETV, but still never got one, then you need to use social media to contact T-mobile

edit: grammar

Can you provide the social media handles you have contacted?