Any ideas on what I should do? I can't believe the service I have received.

Hi Maggie, my best advice is to ask to talk with a supervisor or that you wish to escalate when you call T-Mobile. This should help with the lengthy support calls. Your situation is about as bad as I have ever seen (I'm a an IT pro FYI) and to be fair to T-Mobile, this is a new service for them so this is part of the growing pains for both the business and consumer. That said, I'm disappointed that your situation doesn't have a better resolution but hopefully this will fix an obvious pain point going forward. And if I may stand on my soapbox for a minute, this issue is a too common a problem every day. No one wants to do anything that takes just a little extra effort. If just just one person had taken an extra 5 minutes to ask a supervisor or manager if there is a way to help you, you wouldn't have had to post about this. I hope you get a resolution soon!