Any ideas on what I should do? I can't believe the service I have received.

thank you for your reply and unfortunately, I did request to speak to a supervisor and the supervisor was no help at all. She was polite as she read  The obvious customer resolution Scripts, but did not understand or listen to the problem I was having because the Scripts did not pertain to what I was saying, my problem was  she said it sounded like I needed help activating my equipment and she would stay on the line  once again, when I was transferred, the technician would not assist me until I provided all my credit card information, which by the way was the fourth time as each person before they were assist me did the same .  that makes no sense to me either because I provided my customer ID my order number the info on the back of the gateway antechnician said there was nothing He could do as he needed the number off of the Sim card, which was preinstalled. I Learned it later at the store that I was sent a refurbished gateway device and it looked like it was poorly refurbished as the door for the Sim card was bent in apparently glued closed, causing the Sim card to be stuck. When I took it to the store, they were able to get it out, but unable to activate it as it was faulty, so I did do my due diligence and I never cursed anyone out or was rude. Just very very frustrated. 

, but after being told that they could make things right by sending me new equipment and a new Sim card, but not until I agreed to the additional $15 a month and signed up for a global phone with a separate phone number who knows how much that would’ve been, to say farewell to T-Mobile and make sure to tell as many people possible just need their services