Be Careful when returning defective gateway routers

This happened to me as well. After speaking to a customer service representative I decided to try out the T mobile 5g internet device , after having it for the trial period we decided to send it back because the internet connection wasn't working so well in our apartment.  So I packed it up and mailed it back via UPS and received some time after a message that it was damaged and I was responsible for the fee. I called up T- mobile and got absolutely no where with the customer service representative.  I can tell you that had I damaged the device then I would have no issue paying the fee but that was not the case at all. The device was sent back in the same condition as it was received.  Needless to say this was it for me,  there is no way I'm going to continue to give my money to a company that takes advantage of its customers. I'll be moving over to another cell phone provider . I hope this doesn't happen to anyone else and yes as is mentioned above take photos of everything you return.