Forum Discussion
Be Careful when returning defective gateway routers
We've been home internet users for right at a year now. Ever since we got home internet through T-mobile, we have had issues with internet going out periodically. Generally, an unplug and wait for a ...
This is a scam. I got the $79 charge. I called to request a description of the damage or a photo. The rep kept me on the line pretending to do things for 30 minutes. They had no info.
I contacted my bank. They did an investigation and resolved it in my favor. They returned the funds to me.
I then received a statement from T-Mobile with the original balance and a $35 returned payment fee.
I contact T-Mobile again to request a description of the damage. They could not provide any.
One day later, I received mail from a collection agency dated 5 days after the statement.
Per the letter's instruction, I called the collection agency. They recorded that the account is in dispute and sent me back to the same scam call center T-Mobile operates.
On this third T-Mobile call the rep said they would file a “handset research form” and if they find the damage was from the shipper, they will take the balance off the account “within 1-2 business days” (why not just 2?).
In each call to T-Mobile, the rep tried to get me to contact UPS. That appears to be part of the script this customer support team has put together to get people to give up.
It’s all just a runaround scam designed to steal from their customers.
Thank you for describing your experiences here. It confirms that T-Mobile is running a scam. It also confirms that they know about it and don't care.
If this "handset research form" process doesn't clear the balance, I will file a consumer complaint with my state's attorney general. This is all a pain, but seeing how they are taking advantage of people regularly, it seems worth it to try to get the AG's office to do a real investigation.
