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NJSTRALEY's avatar
NJSTRALEY
Network Novice
Hace 2 meses

Bought service 2 days ago. Now canceling.

Hello Community - I recently purchased the home internet away plan (since the standard service is waitlisted). This costs an extra $100/month above the normal plans. I was also planning on switching over phone lines from cricket to t-mobile consolidate. T-mobile appeared to be a good solution to address xfinity intermittently losing service in my area. Unfortunately, i have come to discover upon hooking up this hardware and xfinity hardware into a router, the t-mobile hardware does not allow the wifi to be disabled. This took a few hours to extract from the T-mobile support/tech team for what i would think is a basic feature. Ill be ending my contract with T-mobile immediatley and seeking a refund where appropriate. What a bummer and bad business decision.

  • You use a app called HintControl for turning off the WiFi on the gateway.