User Profile
NJSTRALEY
Network Novice
Joined 4 months ago
User Widgets
Contribuciones
Bought service 2 days ago. Now canceling.
Hello Community - I recently purchased the home internet away plan (since the standard service is waitlisted). This costs an extra $100/month above the normal plans. I was also planning on switching over phone lines from cricket to t-mobile consolidate. T-mobile appeared to be a good solution to address xfinity intermittently losing service in my area. Unfortunately, i have come to discover upon hooking up this hardware andxfinity hardware into a router, the t-mobile hardware does not allow the wifi to be disabled. This took a few hours to extract from the T-mobile support/tech team for what i would think is a basic feature. Ill be ending my contract with T-mobile immediatley and seeking a refund where appropriate. What a bummer and bad business decision.170Visto0likes1ComentarioNetwork pass, multiple fails
Hello - I am interested in switching from my existing carrier to T-MOBILE. I'd like to confirm service works in my area and was informed from the sales team at T-MOBILE about a network pass. I have downloaded the app and started the work to do this. Unforunately, the app crashed during this experience and blocked the ability to start a network pass. I then went into a store for help. They helped me and the app informed me that my zipcode did not have any phone numbers available and to try again later. I re-did this step and entered another address in another zip code upon recommendation from the sales team. The app then said I had already had a Network Pass and could not get another one. I then called the technical support for Network Pass and they said they could not find any activity with my phone number nor email nor address. They also said they cannot fix this and this was the highest level of escalation possible. I need to wait 12 months or fake it with someone elses phone number. Who can I speak with to fix this? Where else can I escalate this problem? I'd like to confirm if T-MOBILE works for me. You are turning customers away! Sincerely, Potential Customer Nick301Visto0likes0Comentarios