Network pass, multiple fails
Hello - I am interested in switching from my existing carrier to T-MOBILE. I'd like to confirm service works in my area and was informed from the sales team at T-MOBILE about a network pass. I have downloaded the app and started the work to do this. Unforunately, the app crashed during this experience and blocked the ability to start a network pass. I then went into a store for help. They helped me and the app informed me that my zipcode did not have any phone numbers available and to try again later. I re-did this step and entered another address in another zip code upon recommendation from the sales team. The app then said I had already had a Network Pass and could not get another one. I then called the technical support for Network Pass and they said they could not find any activity with my phone number nor email nor address. They also said they cannot fix this and this was the highest level of escalation possible. I need to wait 12 months or fake it with someone elses phone number. Who can I speak with to fix this? Where else can I escalate this problem? I'd like to confirm if T-MOBILE works for me. You are turning customers away! Sincerely, Potential Customer Nick
T-Mobile network pass not working on S24 Ultra
I'm trying to set up the T-Mobile 90-day free trial on my unlocked Samsung Galaxy S24 Ultra, and it keeps on falling at the last step (when setting up the actual eSIM), giving me the error message shown in the screenshot. Any help would be much appreciated 🙂.
Using Network pass in the US as someone who currently resides in the UK
Hello, I am set to travel to the US in the coming months and possibly move there soon after. Upon landing, would it be possible for me to apply for the free 3 months of Network Pass so I can try out T-Mobile's network whilst I am there?
Network Pass doesn't work on iPhone 14 Pro
Hello, Long time Verizon Wireless customer, fed up with poor service / zero coverage at my home...in a major city (Boston). I'm eager to test T-Mo to see if it will work better for me. Installed the T-Mobile app on my iPhone 14 Pro (running latest software - iOS 16.0.3) and began the setup for the free 3-month "Network Pass." Went through setup to install and activate a second eSIM -- I now have the Verizon eSIM configured as the "Default Voice Line" and the T-Mobile eSIM configured for "Cellular Data". After doing so, the phone does connect to T-Mo with what appears to be reasonable signal strength (fluctuating between 2-3 bars, and between LTE / 5G / 5GUC). When I turn off wifi, however, I can't access the internet. (From Safari, Chrome, or Firefox...if I try to browse to 'google.com', browser will just spin and eventually timeout...and even if I rule out a DNS issue by browsing to '1.1.1.1' I get the same result--timeout. ...Other 3rd-party apps also can't connect.) But the odd thing is--there's DEFINITELY some data connection(!) -- I get push notifications immediately, and I can send/receive iMessages (bubbles are blue). I've placed a couple calls to T-Mo for assistance, but can't seem to get past 1st-level reps and to someone who can actually help to identify what the problem is (I do have an open ticket...in case a T-Mo tech actually reads this message and can help...). I've tried to get assistance from Apple on this, but all signs point back to a T-Mo problem at this point, and Apple isn't really able to help out (their next recommendation was a phone reset -- and I'm not doing that, as there's nothing to suggest that would help). I'm a technical network engineer by trade...so no need to dumb things down for me. I'm eager to actually take this for a test drive and would really like to get to the bottom of the issue. Any advice? Any T-Mo expert that can help me to escalate to troubleshoot? ¡Gracias!
