Forum Discussion

Gail_S_'s avatar
Gail_S_
Newbie Caller
Hace 3 años

Canon printer will not connect to T-Mobile 5G Gateway home internet

I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attemp...
  • SSW's avatar
    SSW
    Hace 3 años

    For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3).  Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode.  Voila!  This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.

nibor's avatar
nibor
Newbie Caller
Hace 9 meses
nibor wrote:
TMNiceGuy wrote:
Dhumphrey wrote:

All is well, now.  I followed the suggestions and, finally, my network name appeared on my printer.  I selected it and was then prompted for the password.  It was then connected to my network.  Hallelujah!!

Hola,

 

I have a Pixma MX492 too!

 

I can't connect and trying to follow the instructions listed here.  I switched to access point in standard setup and that doesn't change anything whether that or Wireless LAN.  I also changed on the Gateway to WPA/WPA2 from WPA2/WP3.

 

The printer finds the TMobile Home Internet Gateway. When I connect it says failed and never asks for a password.

 

Did it ask for a password for you?

 

All my other devices are connecting with issue.

 

Canon Support won't bother talking and directs to website :(

 

Thanks so much!!

Finally got it.  I connected multiple times following these instructions but still couldn't scan anything.  i just kept playing and playing.  It finally seemed to work when I went past the Save to USB screen to one that had my name on it.  Good luck.  Keep playing - it IS possible.   Now I hope I didn't scan the papers upside down1

P.S.  T-Mobile told me I would have to buy a newer printer to work with the 5G network.  Obviously not true.