Forum Discussion
Can't connect Google Mini to T-Mobile Home Internet
I've tried every recommendation in the book restarting the "T-Mobile" device, the mini. It will go through the entire process of adding the device and at the very end, after it's verified the connect...
I tried all the above with T-Mobile support (and Google support) and still couldn't get the two to work together. I just got off the phone with T-Mobile support and they shipped the Home Internet Gateway router knowing that it doesn't work with Google Home devices. They may offer a firmware or other update in the future that fixes the issue, but for now, I was told that they don't work together.
The fact that T-Mobile shipped a router/modem knowing it wouldn't work with smart home devices (or at least Googles) is the kind of thing you'd expect from one of those new brands that you see on Instagram lol. Definite hit to the T-Mobile rep. Got a credit on my bill since it basically doesn't work. Going to give it a couple more weeks and if there's no update cancel the service and go back to Verizon or something. Bummer.
