Forum Discussion
Gateway Trouble
My wife and I became costumers of T Mobile in June. We also got internet service. As of today, August 12th, we have gotten a second gateway for internet since June. It still keeps lagging, and it sti...
I came across the following user developed article explaining the several reasons for WAN02 and 05 error codes: https://networkbuildz.com/fix-t-mobile-home-internet-error-codes-wan002-wan005-and-cel002/
About ½ through the article the author explains a few steps on how to overcome the errors including unplug and restart the gateway, remove and reinsert the SIM card (or go to the local T-Mobile store and ask for a replacement SIM card - it could be defective), or do a device reset.
Let us know what fixes your problem.
@tpeppers the error code WAN002 seems to be an issue with the SIM card, according to the following thread. The fix was to "reseat" the SIM card. If the card does not make a good connection, it sounds reasonable you would have issues. Depending on which device you have, just press it and it should pop-up, and then press it back into place.
https://www.reddit.com/r/tmobileisp/comments/tn4i2q/home_internet_issues_wan002_wan005/
See page 7 on this Arcadyan gateway manual: https://www.t-mobile.com/support/public-files/attachments/t-mobile-arcadyan-kvd21-user-guide-english.pdf
I hope the helps.
