Forum Discussion

tpeppers's avatar
tpeppers
Network Novice
Hace 2 años

Gateway Trouble

My wife and I became costumers of T Mobile in June. We also got internet service. As of today, August 12th, we have gotten a second gateway for internet since June. It still keeps lagging, and it sti...
Servicio al Cliente
internet residencial
t-mobile
  • copz1998's avatar
    copz1998
    Hace 2 años

    I came across the following user developed article explaining the several reasons for WAN02 and 05 error codes: https://networkbuildz.com/fix-t-mobile-home-internet-error-codes-wan002-wan005-and-cel002/

    About ½ through the article the author explains a few steps on how to overcome the errors including unplug and restart the gateway, remove and reinsert the SIM card (or go to the local T-Mobile store and ask for a replacement SIM card - it could be defective), or do a device reset. 

    Let us know what fixes your problem. 

copz1998's avatar
copz1998
Connection Curator
Hace 2 años

@SDunn T-Mobile recently changed their billing process to exclude credit cards and save $$ with debit cards. I was able to quickly change mine from my credit card to my credit union debit card, and still get the discount. 

Long term it is worth the change in my humble opinion.