Internet residencial

IlSilentlI wrote:

So I was able to get info from them. They only have a limited amount of new gateways, and we can't just order them. They said to go to a store and try to get one. But also said not all stores will have them right away. As far as the external antenna, it won't be launched for another six weeks. There is also going to be a extra charge for the antenna, but didn't say how much. 

When my TMHI silver trash can crapped out, I called CS and they did a warranty exchange. I asked if I could just go to the local TMO store and exchange for the replacement and not wait on shipment of the exchange. When I arrived at the local TMO store, the TMO reps said they didn't have the silver, round gateway in-stock and they were only allowed to exchange for 'like kind'. I explained this was a warranty exchange but they still refused. I called TMO CS and as I was speaking to the person, she asked to speak to the store manager. As they discussed the exchange, the manager insisted they could only do a 'for like kind' exchange. They arrived at a solution: Sign me up as a new customer. A big headache and time consuming, but I did get the Sagemcom gateway which is much, much better than the silver cylinder gateway.