Forum Discussion
I'm switching from Xfinity and still have both network but my windows 11 laptop says can't use T-Mobile WiFi
I'm switching from Xfinity and still have both network but my windows 11 laptop says can't use T-Mobile WiFi when i select it and connect, try to. Unsure what windows troubleshooting I need to do b...
I did a pc reset after trying a restore and it worked.
I realize I had network drives mounted via old network which may have been the problem?
If you are not sure what authentication type the adapter supports the best thing to do is to do a search online for the model of laptop you have and the specifications. If the vendor does not list the network adapter specifications then you might have to go find the user manual and pull it down.
If you get on the 2.4 GHz frequency on the gateway and set the authentication type for WPA/WPA2 and then it connects that would suggest it might only support WPA and not WPA2. Knowing the age of an adapter helps but knowing the specifications and the authentication type is important.
If the onboard adapter on that laptop does not want to play you can always buy a USB nano size wireless adapter that is 802.11ac or 802.11ax capable and that would probably solve the issue. I have had older clients that either did not have a wireless adapter or an older standard which did not want to work. Buying a newer 802.11ax USB wireless adapter would be a fix.
