So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

djb14336 wrote: We are sort of running like a VPN… a 464 tunnel, actually. Just like a VPN, it can drop you out in a completely different area than your physical location. I am typically "homed" out of Charlotte, NC even though I live in Florence, SC. As such, my Sling TV wants to give me local content for the Charlotte area. Kinda annoying, but this solution is saving me a substantial amount against Spectrum's standard rates… and I was tired of haggling constantly with them for a little $10 discount here and there just to TRY to keep the cost somewhat reasonable. Once in a blue moon I will get shot off somewhere in left field. Sometimes a simple reboot resolves it. Have had to do a full power down for a few minutes a couple times though. While it isn't exactly ideal, it is one of those pros/cons things you sometimes have to deal with if you are trying to save money or otherwise just want to try an alternative option. I miss the ability to open ports properly as well. So far it hasn't been a critical issue, as I am not doing any multiplayer games that REQUIRE it--but if I do get around to that again, I will likely have to go back to Spectrum on their intro rate if TMO doesn't figure out a better way to do dual-stack IP's. syaoran, are you saying this is T-Mobile's design and is inherent to the service?I'm apparently being located to a place 700 miles away. It's sort of humorous to get ads for New Mexico businesses on the Roku, but this could be a more serious problem with some websites and services.

syaoran wrote: Revivalofthesoul wrote: I have to weigh my need to access sites which require me to be in my state in order to use the websites versus savings $10 a month. This is only my 2nd day of their service. Good luck! In West Virginia, I always get an IP for Pennsylvania. It is drawback for any streaming services that offer locals but don't expect T-Mobile to change how their service works and where their backbones are for network connectivity just to provide local IP addresses. I previously posted this in the MLB.TV blog. Reading the MLB.TV terms and conditions, we cannot "spoof" our location to avoid blacked-out games. Violation is a $100 fine and loss of account. Here's what worries me...depending on the location t-Mobile's chooses for me (varies from Philly to Pittsburgh to Atlanta), I get a different game blacked out. I technically violate the MLB.TV rules simply by rebooting my Askey gateway and getting a different location.Any thoughts??

Hey guys, there's an easy fix, but trying to get the answer is like pulling teeth. Unplug the TMO home internet gateway, then get a pin or paper clip and tap the reset spot on the back. Also turn the power switch off and on for good measure. When the 3 top lights are out and the front light is reddish orange, plug the power back in. When everything comes up green, the gateway should be reoriented back to your local area.

dlpatneau wrote: I'm into my third month of T-Mobile 5G Home Internet. My real world location is Lebanon, Missouri (Missouri Ozarks Salem Plateau). My IP location switches from Chicago, IL, Denver, CO and Independence, MO. It appears my IP address changes/renews every 12 hours. This wrecks havoc on streaming services and secure login sites, like my bank, Walmart, Lowe's, etcetera. Trusted device keeps changing with the IP address. Didn't bother me untill I attempted to access our Secretary of State's website in regards to the midterm elections. I was denied access for being out of state. Yeppers, not a happy camper anymore! sigh, the problem is IPv4 location data and it's not a problem specific to T-Mobile. It drives me crazy too and it happens with every major national ISP - Verizon, CenturyLink, ATT, etc…The fact is IPv4 is a limited resource and not everyone can have a dedicated IP address assigned to them. That means the ISP's have to pull from a pool and that pool has to remain dynamic because people are dynamic. The real problem is with the website owners that attempt to rely on known flawed IP location database sources. Contact the website and ask them to stop using IP addresses for location information.

linanbob2 wrote: djb14336 wrote: We are sort of running like a VPN… a 464 tunnel, actually. Just like a VPN, it can drop you out in a completely different area than your physical location. I am typically "homed" out of Charlotte, NC even though I live in Florence, SC. As such, my Sling TV wants to give me local content for the Charlotte area. Kinda annoying, but this solution is saving me a substantial amount against Spectrum's standard rates… and I was tired of haggling constantly with them for a little $10 discount here and there just to TRY to keep the cost somewhat reasonable. Once in a blue moon I will get shot off somewhere in left field. Sometimes a simple reboot resolves it. Have had to do a full power down for a few minutes a couple times though. While it isn't exactly ideal, it is one of those pros/cons things you sometimes have to deal with if you are trying to save money or otherwise just want to try an alternative option. I miss the ability to open ports properly as well. So far it hasn't been a critical issue, as I am not doing any multiplayer games that REQUIRE it--but if I do get around to that again, I will likely have to go back to Spectrum on their intro rate if TMO doesn't figure out a better way to do dual-stack IP's. syaoran, are you saying this is T-Mobile's design and is inherent to the service? I'm apparently being located to a place 700 miles away. It's sort of humorous to get ads for New Mexico businesses on the Roku, but this could be a more serious problem with some websites and services. In its current implementation, yes. In the future, the modem will need some sort of GPS receiver or something that can identify where the modem is located to tell the routing that it needs an IP address local to the physical location. I can't see this happening anytime soon as it would be somewhat of a combination between a CellSpot V2 and a Modem/Gateway to achieve what it needs to do.

IP Location issue | Comunidad de T-Mobile

Cali_Cat
Bandwidth Buddy
Hace 3 años
pb2727 wrote:

I agree this is a major issue. Being disabled and home watching TV a lot, I cannot get the local information from the Smart TV channels, having streaming services repotting that my location seems wrong. I am trying to get my TV to use my location from my account, but it seems that I don't have a way to do that.

I believe that we need to start contacting the BBB, FCC/FTC plus your local Agricultural, Trade and Consumer Protection, Public Service Commission and Department of Justice. Since my area has junk cable (down 30% or more) I don't have much other choice for ISP in my building.

The reasons phones are not having the same issues is GPS built in. I wish somehow the gateway itself would have a way to provide the location via the SIM.

The root cause for live TV streaming goes to the television rights that were never designed for the internet. We all know there are local restrictions and blackout rules especially for news and sports. Local advertising counts on selectively broadcasting to only their respective local areas. When these policies were created it was easy to enforce because you literally had to be in the same zip code as the TV transmission towers or the access was controlled by the cable set top boxes. Well actually, the cable companies just installed band filters on your cable feed to block certain channels and you could simply remove those if you knew how, but I digress…..
Fast forward to now, the folks who own these local restriction polices are still trying to control who gets to watch what. It's not good enough for you to just type in your zip code. No, they have to use IP geolocation or GPS because they think we are all liars.
So what’s the happy medium where we attest that we are in a given local area and satisfy the regulators that we are physically located where we claim to be?
ModernMarvel
Roaming Rookie
Hace 3 años
pb2727 wrote:

The reasons phones are not having the same issues is GPS built in. I wish somehow the gateway itself would have a way to provide the location via the SIM.

Enabling GPS on your home ISP and providing that to any website or web service that requested it would be dangerous. Imagine if this website just posted your physical location for anyone to see. I strongly oppose this idea.
Yes, phones do have the same issue when they rely on IP based location. So, people that do not want to share GPS information still have this same IP location problem. As the poster above pointed out, the complaints really need to be placed on the web site and TV service providers.
dlpatneau
Newbie Caller
Hace 3 años
I'm into my third month of T-Mobile 5G Home Internet. My real world location is Lebanon, Missouri (Missouri Ozarks Salem Plateau). My IP location switches from Chicago, IL, Denver, CO and Independence, MO. It appears my IP address changes/renews every 12 hours. This wrecks havoc on streaming services and secure login sites, like my bank, Walmart, Lowe's, etcetera. Trusted device keeps changing with the IP address. Didn't bother me untill I attempted to access our Secretary of State's website in regards to the midterm elections. I was denied access for being out of state. Yeppers, not a happy camper anymore!
Technovice
Newbie Caller
Hace 3 años
Revivalofthesoul wrote:

So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.

Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

Im not sure the solution to my issue will help yells but it worked for me. When I switched to t-mobile I could no longer play my lotto numbers because you have to be located in state to purchase online and it NEVER had me located in state. One day i tried opening the maps app, turning on location, and then actually selecting the button to find my location. Then went back to my lotto app and it's allowed it everything since then....I always made sure to turn on location before but now also open the maps app and hit the my location button and hey presto....Yay!! Although it will probably never work again now that I've shared technology advice. ..good luck
Daynna
Newbie Caller
Hace 2 años
I first noticed this problem (and it IS a problem!) when I ran a speed test and it was excessively slow. That's when I noticed they were pinging a server in Denver, CO, when I am in Arkansas. I only recently switched to T-Mobile home internet. I wish they would address this.
xPaPaDx
Roaming Rookie
Hace 2 años
STILL a HUGE issue in 2023. (Omaha, NE area as well and also get Denver CO for location)

T-Mobile gets away with border-skirmishes (it's a thing with ISP's and has been since the beginning) by showing service in another state that way companies that own rights to the "area" served by T-Mobile home internet cannot pursue legal action. This needs to stop. Either offer us service 100% in the area by GeoLocation you bill us for, or not at all!
Hiker
Newbie Caller
Hace 2 años
It,s ALL T MOBILE AND THEY DON,T Give A SH-T...
cjake
LTE Learner
Hace 4 años
How can I determine my current T-Mobile Home Internet location. I should not be getting my local MLB team games in MLB TV but I do.
grayhairedgrand
Transmission Trainee
Hace 4 años
cjake wrote:

How can I determine my current T-Mobile Home Internet location. I should not be getting my local MLB team games in MLB TV but I do.

There are many IP locators; here is a link to one...Where is my IP location? (Geolocation)
cjake
LTE Learner
Hace 4 años
grayhairedgrandpa wrote:

cjake wrote:

How can I determine my current T-Mobile Home Internet location. I should not be getting my local MLB team games in MLB TV but I do.

There are many IP locators; here is a link to one...Where is my IP location? (Geolocation)

Thanks. That site reports location from multiple services. Two of the services place me in my home state, but another (DB-IP) reports that I am in Oklahoma.