Forum Discussion
Is anyone else having problems with a changing IP address?
I've had the Home Internet service for 3 months now and I'm generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I'm allowed to watch will depend on where they think that I'm located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I'm on Ohio!
- kennycTransmission Trainee
my google weather app weather.com is forever changing locations…..I can only attribute this to the fact that I’m on T-Mobile Home Gateway (i.e. wireless internet)…. otherwise not having much of a problem with location/ip...
- johnborConnection Cadet
this is NOT a Static IP and never will be..
- Sherlock_HolmesTransmission Trainee
rid wrote:
This is causing me not to be able to log into my banks that use Netteller becasue the IP is changing mid login. Netteller thinks its a redirect hack. Really annoying. I have to call tmobile to have the reset everything every time, then it works for a week, then stops. Going to have to change provider.
Who was your previous ISP? did you have a static IP address? Ordinarily this is something you pay a bit extra for. The norm is dynamic IP, it will change unpredictably. You need a static IP if you are running your own webserver for example, that's how the outside world can find you (the DNS system will map your domain name to that static IP).
But for day to day internet use I’ve never heard of people needing a static IP address, most home internet plans are by default dynamic IP no matter who the vendor is, Comcast, TMobile, CenturyLink...
The outside world isn’t calling in to you, you call out to external sites and services and for that we use username/password etc to gain access to them.
- ridNewbie Caller
My previous ISP was kwikkom and have used cox, and cable one in the past with no issues. Its not that it is changing, it is how fast it is changing. The bank IT department sent me a log that shows the ip changes in the middle of logging into a netteller account. They said that the timing for the ip change needs to be extended. All tmobile would/can do is reset the device which as I said works for a week or less.
- Sherlock_HolmesTransmission Trainee
Where can I see the IP address in the admin UI? (This is the NOKIA Im talking about).
- Sherlock_HolmesTransmission Trainee
OK easy, I just visit https://whatismyipaddress.com/ !!
- Sherlock_HolmesTransmission Trainee
When I do that I get told my IP is “likely” static:
What do you guyes see for that when you visit that site?
- Sherlock_HolmesTransmission Trainee
Well I just reset the gateway and the IP does change, definitely not static in my case.
- JagwireNetwork Novice
I'm also having problems related to verification with my bank and with Hulu Plus. I ended up canceling Hulu because neither Hulu nor T-mobile had a solution. Now it's my bank. So I went to a T-Mobile store to see if there's anything new regarding this issue with T-Mobile dynamic IPs. Apparently not, but a guy there suggested taking my T-Mobile gateway router/modem and plugging in another router to the gateway. He said this will give me a static IP address. Is there anyone savvy enough to have an opinion about doing this?
- rockstrConnection Cadet
Jagwire wrote:
... a guy there suggested taking my T-Mobile gateway router/modem and plugging in another router to the gateway. He said this will give me a static IP address. Is there anyone savvy enough to have an opinion about doing this?
This may give you a static internal (LAN) address, but it won't affect your external IP address that the rest of the internet sees. That happens between the gateway and T-Mobile's WAN, and due to the nature of the TMHI infrastructure, that's gonna change when it's gonna change. Forum members report that if you get a business account, you can pay extra for a static external IP address, but there are some downsides to business accounts; e.g., some people have reported that they block streaming entertainment services.
That said, changing IP address every few seconds is not the "normal" IP address change we typically see. Those changes usually occur less frequently, and often when something changes, like rebooting the gateway or the gateway changing 5G/LTE bands. Problems with lease timing, as suggested above, could be at fault, but renewing a lease every few seconds is abnormal behavior, and because our gateway firmware is so locked down, we can't get to those settings.
Contacting TMHI service by phone is a crap shoot, and more often than not gets someone using a script who doesn't really understand telecommunications very deeply at all. Search on this forum for T-Force via Twitter or Facebook--people seem to have much better luck contacting service that way. I now avoid the phone and go straight to Facebook chat with T-Force. The reps I connect with actually do seem to understand telecomm concepts, even if they can't always resolve my issues.
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